I bought Perfect Flame Tabletop LP Gas Grill from Lowe's and 5 months later the grid fell apart and the heat plate rusted out. No help from Lowe's, no help from bbqtek. I have been searching high and low for anything that will fit on every website that bbqtek mentions. It's like my grill never existed.

I called customer service on 11/18/09 because my burners rusted out in 1+ year and was told I would have to pay $72.00 for replacements. I declined and went to Lowe's and bought universal replacements for $45.00. It took 2 hours to grind off the bolts that hold them in due to deteriated phillips head. Now I find out the burners and lid were recalled on 11/18/09. I again called customer service and was told basically "too bad" I called too early! Now $45.00 and 3 hours later I'm told I can get free replacements. I will never buy a less than "Perfect Flame" again!!!!!

I can buy a replacement universal burner for half the price of shipping and handling on a warranty item. Too bad consumer reports recommended this grill back in the day. I bet they would reconsider if they realized this ripoff.

I was looking at these earlier today and decided to google BBQTEK before buying. Won't be buying from them now. Thanks so much.

Bought a new BBQTek grill from Wal-Mart. The hardware to assemble the grill was not included. There is a slip they put in with the manual that says do not return to store, how could I, everything was removed from the boxes looking for the hardware.

Sent an e-mail to their "customer service" and got no response. So next day called BBQTek toll-free number and was told the parts were on back order so would recieve them in about a month.