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BBQTEK

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SEVERAL PARTS ON MY BBQTEK DELUXE LP GAS GRILL FAILED WITHIN THE 1 YEAR WARRANTY PERIOD. THE PLASTIC WHEELS WENT FLAT, THE GAS REGULATOR FAILED AND PASSED BARELY ENOUGH GAS TO GET THE GRILL WARM AND NOT ENOUGH TO GRILL ANYTHING IN LESS THAN AN HOUR. THEN THE SIDE BURNER FAILED. BBQTEK WOULDN'T EVEN CONSIDER MY COMPLAINT TILL I SENT THEM A COPY OF THE RECEIPT (PROOF OF PURCHASE) EVEN THOUGH IN JANUARY I SENT THEM THE SAME COPY OF THE RECEIPT SO THEY WOULD REPLACE PARTS THAT WERE MISSING WHEN I BOUGHT IT. MODEL NUMBER AND SERIAL NUMBER WERE JUST NOT GOOD ENOUGH. THEN THEY WANT $29.50 SHIPPING AND HANDLING TO SEND THE PARTS THAT FAILED UNDER WARRANTY. THE WARRANTY DESCRIBES NO SUCH CHARGE FOR REPLACING FAILED PARTS. WELL, WHO WANTS TO DEAL WITH A COMPANY THAT WILL NOT STAND BEHIND THEIR WARRANTY. SO, LET US NOT DO THAT.
Complaint Follow Ups (5)
byTraci Dilley, November 21, 2009
I bought Perfect Flame Tabletop LP Gas Grill from Lowe's and 5 months later the grid fell apart and the heat plate rusted out. No help from Lowe's, no help from bbqtek. I have been searching high and low for anything that will fit on every website that bbqtek mentions. It's like my grill never existed.
byPhil Nelson, November 20, 2009
I called customer service on 11/18/09 because my burners rusted out in 1+ year and was told I would have to pay $72.00 for replacements. I declined and went to Lowe's and bought universal replacements for $45.00. It took 2 hours to grind off the bolts that hold them in due to deteriated phillips head. Now I find out the burners and lid were recalled on 11/18/09. I again called customer service and was told basically "too bad" I called too early! Now $45.00 and 3 hours later I'm told I can get free replacements. I will never buy a less than "Perfect Flame" again!!!!!
byBill, June 4, 2009
I can buy a replacement universal burner for half the price of shipping and handling on a warranty item. Too bad consumer reports recommended this grill back in the day. I bet they would reconsider if they realized this ripoff.
byPaul, March 28, 2009
I was looking at these earlier today and decided to google BBQTEK before buying. Won't be buying from them now. Thanks so much.
byBryan Keathly, February 26, 2009
Bought a new BBQTek grill from Wal-Mart. The hardware to assemble the grill was not included. There is a slip they put in with the manual that says do not return to store, how could I, everything was removed from the boxes looking for the hardware.

Sent an e-mail to their "customer service" and got no response. So next day called BBQTek toll-free number and was told the parts were on back order so would recieve them in about a month.

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