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Cell phone retailer cons its customers

Submitted By
patricia
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I went into a Verizon wireless/ Cellular Sales retailer store in Sikes Senter mall in Wichita Falls, TX. needing to replace a phone I had insurance on. The gentleman, Davor, told me that it was not in my best interest to file an insurance claim stating that the amount I pay for my monthly insurance would go up! I found out later that this is not true! He told me that I am not eligible for uprgade and said that I could get a new phone if I added a line to my family share and then they would switch the new phone to my line. Davor stated that he would get me a monthly discount of 15% off my monthly bill to make up for the difference that the extra line would cost. Not only did I not get the discount off my bill after repeatedly calling him and erizon customer service eventually being ignored, I found out from Verizon customer service that my line was eligible for an upgrade and the SOB told me it wasn't had me add a line and then used the same phone he sold me to upgrade my line and add a two year contract!!! DO NOT DO BUSINESS WITH CELLULAR SALES LOCATED INSIDE SIKES SENTER MALL THESE PEOPLE ARE SCAM ARTISTS!!! By the time I found out what had happened I was past the 30 days I had to return my phone!! I went back to try and get something done and Big Ugly woman gave me a crooked smile and told me to my face that I was not mislead and if I didn't Like it then I could just cancell my lines and pay the early termination fee because it is now after thirty days and they won't undo it!!!
Complaint Follow Ups (1)
I went to the Lawton Oklahoma store and was being helped by someone when this guy at the
desk behind us started telling his customer stories about something ( I did not get all the details). I had my son (4) with me at the time and this guy (who I later found out from my sales person was Davor) is the manager at this store was using every cuss word under the sun and talking about sexual stuff right in front of my child and everyone else in the store at the time. I saw everyone else looking over his way but he made no attempt to be quiet. I was shocked at how unprofessional he is and how on earth anyone would let him be in charge of anything. I asked my sales person before I left for the name and number of his supervisors and I plan on making at call just as soon as I get a chance. He is not professional at all and has no respect for costumers.

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