I also purchased this mop in 2008, used it a couple of times and NO STEAM!!! Called Target and Euro-Pro Shark to inquire about exchange policy, they outright refused to stand behind their product. I was also told to return it at my expense including round trip shipping charges. It was returned on a one way ticket back to them. Why would I want a repaired product, when as new it turned out to be such a piece of garbage?

I purchased the Shark Steam Mop in December '08, after reviewing the various steam mops on the market. I was dismayed by how flimsy the product is. I used it the first time and the handle broke at the joint where it completes the pump action. Paid the $9 to ship it back, got another 4 weeks later. All excited to use it and wouldn't you know it, no steam - nothing! Saw that local stores carried it at a much lower price than advertised on TV and the Internet. Bought from local store, found that this one did work. Called Euro-Pro to replace again, outsourced process - very difficult process and very hard to communicate with these people - now they say warranty has expired and will do nothing.

WARNING - don't buy this product.

Oh yes, the one I bought at the local store after using on floors in 3 bathrooms, kitchen, entry, and office wood chair mat for three months died this morning - NO STEAM, nothing AGAIN.

Many have said it before, and I'm happy to repeat it - the Shark Steam Mop is a piece of crap!

Purchased the unit to clean my wood laminate floor. Did much research to make sure it would be safe. They also claim it is safe to use on all hard surface floors with the exception of UNSEALED wood and unsealed tile. I used it 3 times to have it stop working. I was told the same information as the other complaint...send it back for repair along with 9.00. I complained and she waived that fee. However, that same week I looked at my floor and it was all damaged. The joints are all lifted. All my seams show and has a warped effect. I am now in the process of dealing with them about it. I will not give up until this is resolved. They should state that this is NOT for wood laminate flooring! Please don't take the chance.