do not involve yourself with these people. read the fine print. your free 30 day period starts as soon as you call and order. of course they will take their time getting the product to you. your 30 day guarantee starts a week before you get the product. when you complain about just receiving your products; that's when they spring "your 30 days started the moment you ordered and don't think about getting your money back because the trial period for$3.99 becomes 80.00 plus dollars and they WILL NOT give your money back. your credit card will be charged for the full price. you can get the same products at any vitamin store! if you read this and realize that your 30 days are up, the best thing to do is to say you never received it at all. it is sad to have to say that but they are intentially deceiving trusting customers and ripping them off!!!