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Guarantee - What Guarantee?

Submitted By
Rylee
Visited
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Used a USPS 'guaranteed delivery' service to send something very time critical overseas. The guarantee was 5 days - the item took 9. When I tried claiming against the guarantee, first I was told I had to claim within 30 days (wasn't told at the time of posting). When I appealed to the 'customer advocacy' people they said the guarantee was void because the item was in customs for more than 24 hours. The conditions of the guarantee state that the guarantee would be adjusted to take into account time in customs if more than 24 hours - not that the guarantee is void. This *** - I think USPS are just making up anything they can to avoide honouring their commitment.
Complaint Follow Ups (1)
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