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eBay.com Worst "customer service" if you can call it that.

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Here is my ebay story, which I am trying to settle, in a nutshell so far. Also thank you for your time I greatly appreciate it. The morning of september 2nd I received an e-mail notice saying that I needed to remove some information that violated an ebay policy off of my 'off ebay' blog, Again this is my off ebay blog. I immediatly called a customer service rep through my (Gold/Silver) power seller portal. I discussed the notice with the rep and she proceeded to my 'off ebay' blog and looked it over. She stated that I needed to remove a womans name that was included in my blog. I asked the rep if it was okay to leave the first name (This isn't her actual name its just the first name of her ebay store). She then proceeded to put me on hold. When she returned she stated that since the womans ebay store is named "MeenasMagickals" that I was okay to use the name "Meena" in my blog post. I asked her this question in different forms several times as to make sure I was in compliance with her requests and the notices requests. While I was on the phone with her I proceeded to remove the information she stated that I needed removed to be in compliance with ebay policy. This morning I recieved a notification of a requested password change which I did not make. I clicked on the link and it asked me to sign in, so I backed out and forwarded it to ebay and proceeded to my seller account. The account would not allow me to sign in and showed me as "not a registered user". I proceeded to my other seller account and accessed the power seller portal and proceeded to get a rep on the phone. That rep stated that my account had been suspended by trust and safety and the suspension related to the notice that I had received September 2nd, Which I had already acted on and complied with. The rep this morning put me in contact with trust and safety where I was told I was still not in compliance with the notice I received on September 2nd. I explained to the trust and safety rep that I had removed the objectionable content yesterday while on the phone with an ebay rep. Trust and safety proceeded to tell me there was still objectionable material which was my use of the name "Meena" and I now had an indefinite suspension on all of my accounts. I explained to the trust and safety rep that the rep from the 2nd had told me that since "meena" was a part of the store name I could leave it in my blog. This started a major 'go round' of about 4 hours of phone conversations. Trust and safety said they saw that I called in and spoke to the rep on the 2nd. They said the note on my account was a "generic note" saying that we had spoken and I had been instructed to take off the information but it did not go into any further detail. I asked the trust and safety how I could be punished and suspended for a minimum of 12 months when I complied with all the requests that their rep had instructed me to do. I felt like I was in the twilight zone because I kept saying "do you not understand I called in and was told by an ebay employee what needed to be removed and I removed it while on the phone with them. If that employee was misinformed and gave me the wrong information about the policy I fail to see how that's my fault and don't understand why the problem persists. I asked whether the phone calls were recorded and if they could verify what there rep had told me. I was told yes they were recorded but no they could not listen to it. I begged them to email the rep from yesterday to get verification of what she told me. The woman agreed to email her but basically said it will make no difference at this point- the suspension stands. Her attitude was that, and she actually stated to me, "I should have interpreted the policy myself and not even bothered calling in for clarification". I asked many times how can I be held accountable and suspended for incorrect information given to me by a customer service rep who I put my trust in. I asked to speak to a supervisor in trust and safety who basically said the same thing to me, That I should have acted upon the notice and not asked for clarification. WHAT??? I asked for clarification from ebay so this exact thing would not happen. The supervisor said that they were awaiting an email from the customer service rep from the 2nd who told me what to take out, BUT even if she verified the information I was given it was very unlikely the suspension would be lifted. It was my responsibility. I am devastated as I just have been closing my Brick and Mortar store to move totally into selling on ebay. I will be out on the street by this! I have been making 90% of my income from eBay. I am a widow with no other income. I made very good money here and have always been a big eBay fan! Ironically, The TOP SELLER Ribbon badge just appeared on my two main selling accounts. I do not know what to do! This was my living and I am too old to get a job in this economy. I have used eBay for my main income for several years and recently made the decision to do it full time by closing an increasingly slow business in my depressed town. The Trust and Safety reps were not friendly nor helpful at all. I can only hope you can get some one to listen to the recording of my call where the rep told me it was OK to leave the Meena name in my blog or to talk to her and get verification of the bad info given to me. And to act upon it reversing the unfair suspension. I did what I was told to do EXACTLY by an eBay rep and if they told me wrong-give me another chance. I offered to remove the entire blog or blog post if we could fix this!
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