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CHASE closed account, too old to be their customer?

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Jack88
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Having been a CHASE BP (Standard Oil) card holder since 1972, I just discover that my account was purged. My last purchase was March, 2008 and I was later told that 37 years as a customer doesn’t count for anything. Was I notified by e-mail, letter, or phone? No, I found out when I was out of gas along the interstate. Even though my card shows “good through 03/11”. Since my account number was purged, I am no longer eligible to contact CHASE by email. This way CHASE management can continue to believe their complaint levels are not a problem. Please explain to me why this is Bank that we cannot let fail?
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