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EatnPark doesn't value their customers

Submitted By
Julie
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EatnPark does not care about their customers and has the worst food,especially for breakfast. If you are not familiar with EatnPark, it is a chain of restaurants in the Pennsyvania,Ohio and West Virginia area similar to a Denny's. I have gone their for breakfast a few times and lately their food gets worse everytime I go,but this time I will never go their again.Their breakfast buffet costs about $7 and the food if horrible.The eggs are in chunks sitting in water,the toast is hard as rock, the bacon is all fat and greasy,the silver dollar pancakes are hard on the edges and stale, and the fruit seems like it is reused on the buffet everyday.I have complained to the manager a few times in the past 3 years,with the last time being back in January of this year, when the supposedly non-smoking restaurant had almost a dozen smokers in front of the restaurant smoking.I went past them,despite me being on portable oxygen with lung problems and got seated near the rest of their large group from Macy's who were being loud and obnoxious,clapping and yelling every few minutes at a so called meeting.When I told the manager,he did nothing and didn't even apologize, and when I emailed the company they sent me an apology letter. Today, I went there to give the buffet another try thinking it would be ok,but of course it was lousy,as previously described,and when I told the manager,he ignored me. I told him I needed my bill since I wanted to leave and my waitress was nowhere to be found.When I went to pay,he was waiting for me at the register, and when I told him I did not care for the food,he belittled me and asked if I was the one who complained months ago about the smoking. I said yes, and he then ignored my complaint and asked me why I come back here when I don't like the food.Well,there are not alot or restaurants where I live and it is convenient so that is why I thought I would try it again today.The manager then told me that since I complain all the time he doesn't want me to come back to his restaurant! Would you believe that? I haven't been to this place in months and the last few times I ate here, I paid my bill without saying anything.Well, I am done with all EatnPark restaurants since this is the way they treat their customers,especially disables ones and my friends and family will also never eat at an EatnPark again!
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