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Apsen Dental - Avoid at all costs.

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My wife was in need of a dentist, so she decided to make an appointment with aspen dental. They told her she needed 5000 dollars in dental work and then had her quickly and under pressure sign up for a care credit card. They billed the whole 5000 without doing any work. She came home thinking that she needed all this dental work. I decided to explore other options. Walking in and getting their x-rays was a struggle, in fact, I got excuses as to why I could only get one the x-rays and not the rest of them. I took her to another dentist who said half the work they suggested was completely unnecessary. In fact, the x-rays I was given were deemed "useless" by the dentists as they cut off and didn't show the bottom of the tooth. Then getting my money back proved very difficult. Calling the aspen dental office I was told that she was being billed for the inital visit and after the insurance filed they would refund my money. A month later, no refund. I called them again, and they said "We were working on the issue this morning, it's been taken care of as of today" Guess what? Another month past and I still owed them 5000 dollars. A third calling, this time trying to get someone important, and I was told "The office has to refund the money, we can't do that in our billing department." She offered to call the office and get the process started, I demanded e-mail confirmation this issue had been taken care of. Another 3 days passed, no e-mail confirmation. Finally I called care credit to open a dispute, and skipped the Aspen Dental billing offices and called the local store after hours saying I would be in "in the morning" and wanted a refund. Suprisingly I got a prompt phone call the next morning as soon as they opened saying the matter was taken care of. I confirmed with care credit that the issue had been taken care of. I have had insurance and medical disputes before but nothing, I mean nothing, compared to this hassles. Not only did they suggest unnecessary surgeries and pressured my wife into charging her 5000 grand the day of her visit, but their x-rays were crap, and their billing department lied to my face more than once.
Complaint Follow Ups (2)
Reporter writing a story
byFrank, April 12, 2010
I am trying to write a story about a woman in IL who went to Aspen with no pain and now needs surgery to correct what they did to her. All she wanted was a cosmetic improvement. Please write me at newsismybus@aim.com
I am not an aspen employee and will provide you with ID and creds to check me out.
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customer
byLydia Legg, November 9, 2009
WOW they did the exact same thing to me but I did have to have them pull three teeth, in the process they broke off huge amount of bone and I called to cancel the rest of the work . I was told at the time it was $92 a tooth for extraction. I have paid well over $450 and GE Money is HORRIBLE to deal with as well as Aspen dental. I will follow your steps and get my X rays, I even called within the 72 hour contract to cancel. What a mess.
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