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Direct TV Bait and switch

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We received a coupon with an attractive offer to switch from Comcast to Direct TV. The savings were significant on a pre-month basis. The day the installers showed up, they were in a rush from the minute they knocked on our door. Once installed the picture was of poor quality, they unplugged my surround sound (it took an hour to figure that out) During the discussion with the salesman over the phone, the rep from Direct TV told us they had "On Demand" just like Comcast. They didn't and when we ask why they told us they did (at no extra cost) we were told it would cost $120 to hook up a facsimile.(something we were to run through our computer ? ) When the installers left they handed us a 71 page booklet and told us it was all we would need. There wasn't even a picture of the controls naming the buttons and explaining what they did. There is a significant difference between Comcast and Direct TV and I expected to have a learning curve but I felt we were just a number and when they left we were told to "play with it, its self-explanatory" It's far from self-explanatory and I can't trust a company that says one thing and changes their story "after" they have it installed and Comcast is disconnected. Never again and I will tell my friends how we were treated like a number in a column in an Excel spread sheet. What's next ? Poor product poor service ! Unplug me please. Watching the snow in Spokane.
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