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Found cheaper price on hotels.com, took 2hrs on phone with CS!

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Kenith
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Priceline has a "price match guarantee" offer in which if it so happens you find a cheaper price, they can refund you the difference. The catch is, you have to call customer service, go through about 20 voice menus with a computer, stay on hold to connect with a representative, then walk them step-by-step through a website (in which they will try to select features in which they won't be able to pull up the details, or they really can't follow simple directions at all) , then they check with their manager all in all 2 hours with customer service on the phone. The lady on the phone was nice, but after she finally found the website proceeded to read EVERYTHING including what was in the room "air conditioning, tv, premium movies with a fee, two chairs, one or two beds, safe, parking, FM radio, remote control for the tv..." I should have just went to hotels.com this isn't worth it and they really aren't the cheapest.
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