Planning a flight back to Malaysia from the US. I logged into the Vayama account 3 weeks before my scheduled flight just to follow up how everything is going. There were iteniary changes that I was not informed of. The worst part was the changes made it IMPOSSIBLE to catch the flights (connecting flight leaving airport BEFORE the initial flight!). Called 5 times already at least. Promised callbacks, NEVER got them. I wish there was somewhere we can official complain to. AVOID VAYAMA. They MIGHT have SLIGHTLY cheaper flight tickets, BUT ITS ALWAYS a bad choice to go with them.

Unless you enjoy deplorable customer service and needless drama in your life, book with any other travel provider . Flight changes, interminible waits on hold, and guess what ...they never actually issued a ticket...which I found out at the airport check-in. AVOID VAYAMA

You either going to read and learn from it or you will end up regreting why you bought your ticket at Vayama.com! This is no joke! The so-called customer service, has nothing to offer to you that it could call service. You are going to stay on hold for a very long time, they will pick up the phone, and pretend that they don't hear you, so you can give up and hang up. It happened to me several times! I always talked to the same guy, and I have called them more than 6 times so far.
I made a huge mistake that I purchased my ticket from VaYAMA. I'VE bought tickets before through Expedia, travelocity, kayak, studentuniverse, and etc, I never had any problems. With Vayama you shouldn't expect anything unless drama!

I called 8 times and email twice for a ticket exchange but nothing has happened!